ZD
Zunaid D
1 reviews | Active since Jul 2021
07 Mar 2024, 10:58
Non existent service or support
Ive been a happy customer going on 2 years, however over the last 2 weeks to this very moment my broadband is still not working, i have made countless calls to the service desk with nothing more then empty promises.
On the odd occasion i will get a call to ask if its self restored by some miracle and the pr9cess just continoues in that direction.
I have recieved my invoice but had no working service since my lat payment.
I jave no ide what direction next as even escalating the matter proves fruitless...
Needless to say, i made the last call to them and till now no follow up call has been made.
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Cool Ideas Service Provider's replyOfficial
07 Mar 2024, 11:20Dear Zunaid,
We are sorry to hear about the ongoing connectivity issues you've been experiencing and understand the frustration it must have caused you. Your feedback is valuable to us, and we appreciate you taking the time to bring this to our attention.
Our escalations team is actively engaging with Vumatel's Service Delivery Manager to address the recurring line faults you've encountered. They have already initiated the assignment of a technician to conduct a thorough investigation. Rest assured that our team will keep you updated with any developments.
We understand the inconvenience this has caused and genuinely appreciate your patience and understanding as we work towards a resolution. Your satisfaction is our priority, and we are committed to ensuring that this issue is resolved promptly.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. Our support team is here to help and can be contacted via email at *** or by phone at ***.
We value your continued support and thank you for bringing this matter to our attention.
Best Regards,
Cool Ideas Support Team
We are sorry to hear about the ongoing connectivity issues you've been experiencing and understand the frustration it must have caused you. Your feedback is valuable to us, and we appreciate you taking the time to bring this to our attention.
Our escalations team is actively engaging with Vumatel's Service Delivery Manager to address the recurring line faults you've encountered. They have already initiated the assignment of a technician to conduct a thorough investigation. Rest assured that our team will keep you updated with any developments.
We understand the inconvenience this has caused and genuinely appreciate your patience and understanding as we work towards a resolution. Your satisfaction is our priority, and we are committed to ensuring that this issue is resolved promptly.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. Our support team is here to help and can be contacted via email at *** or by phone at ***.
We value your continued support and thank you for bringing this matter to our attention.
Best Regards,
Cool Ideas Support Team
Cool Ideas Service Provider's reply07 Mar 2024, 11:20
Official
Dear Zunaid,
We are sorry to hear about the ongoing connectivity issues you've been experiencing and understand the frustration it must have caused you. Your feedback is valuable to us, and we appreciate you taking the time to bring this to our attention.
Our escalations team is actively engaging with Vumatel's Service Delivery Manager to address the recurring line faults you've encountered. They have already initiated the assignment of a technician to conduct a thorough investigation. Rest assured that our team will keep you updated with any developments.
We understand the inconvenience this has caused and genuinely appreciate your patience and understanding as we work towards a resolution. Your satisfaction is our priority, and we are committed to ensuring that this issue is resolved promptly.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. Our support team is here to help and can be contacted via email at *** or by phone at ***.
We value your continued support and thank you for bringing this matter to our attention.
Best Regards,
Cool Ideas Support Team
We are sorry to hear about the ongoing connectivity issues you've been experiencing and understand the frustration it must have caused you. Your feedback is valuable to us, and we appreciate you taking the time to bring this to our attention.
Our escalations team is actively engaging with Vumatel's Service Delivery Manager to address the recurring line faults you've encountered. They have already initiated the assignment of a technician to conduct a thorough investigation. Rest assured that our team will keep you updated with any developments.
We understand the inconvenience this has caused and genuinely appreciate your patience and understanding as we work towards a resolution. Your satisfaction is our priority, and we are committed to ensuring that this issue is resolved promptly.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. Our support team is here to help and can be contacted via email at *** or by phone at ***.
We value your continued support and thank you for bringing this matter to our attention.
Best Regards,
Cool Ideas Support Team