EP
Emma P
1 reviews | Active since Apr 2020
02 Apr 2020, 08:00
Non-existent customer service
Pathetic customer service. Got disconnected from the 1st of April without any notice. Numerous attempt to contact them has been futile. All i get is the same automatic response from their system. i am working from home and it is costing me
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Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
02 Apr 2020, 11:57Hi Emma, we are terribly sorry to hear of this frustration and during this time we in no way want you to have no connectivity. do you have an account name and surname for us or a reference number we can look into for you in order to resolve the matter
Cool Ideas Service Provider's reply02 Apr 2020, 11:57
Official
Hi Emma, we are terribly sorry to hear of this frustration and during this time we in no way want you to have no connectivity. do you have an account name and surname for us or a reference number we can look into for you in order to resolve the matter
EP
Emma P's updateReviewer Update
02 Apr 2020, 12:16you can refer to the ticket COOL-***
EP
Emma P's update02 Apr 2020, 12:16
Reviewer Update
you can refer to the ticket COOL-***
Cool Ideas Service Provider's replyOfficial
02 Apr 2020, 12:49Hi Emma, someone will be in touch via telephone call as we see there has been no response
Cool Ideas Service Provider's reply02 Apr 2020, 12:49
Official
Hi Emma, someone will be in touch via telephone call as we see there has been no response