No Wifi and No service

I have wifi through cool ideas/vumatel who uses brightlink to do their fibre cable installation/repairs. I have been without wifi from Friday 1 March 2019 morning. I have logged tickets with cool ideas who logged with vumatel with NO SUCCESS. I have requested cool ideas to either fix my wifi or refund me and 4 days later yet received no response. Brightlink maintenance established that the fault is the fibre cable in the road, yet 4 days later - no repairs. Every second month its the same issue!!!