JE
Jill E
1 reviews | Active since Dec 2011
08 Mar 2025, 08:15
NO SUPPORT OR NOTIFICATION WHEN DOWN
Service been down since 7th March 2025 no communication. Can't even get hold of support on the phone as it's always out of office hours. Why???? Should their not be a 24 hour help line? How can you get into the porthole without internet. The system just doesn't seems clever. Very bad and not happy second time same things happening and no communication. Have to spend money over and above for data when outages occur.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
10 Mar 2025, 11:16Good day Jill, We regret any inconvenience caused by the area outage on 8 March. The issue began at 07:00 and was fully resolved by 09:40 the same morning. We understand that service disruptions can be frustrating and appreciate your feedback. When you logged your ticket, we shared the link to our announcement, where all updates were posted. We recommend checking our announcements page at https://coolideas.co.za/announcements for updates during outages. Regarding support availability, our team is available from 08:00 to 20:00 on weekdays and from 09:00 to 15:00 on weekends and public holidays. While we do not offer 24-hour support, we are committed to assisting our customers within our operating hours. Our Support Team will contact you soon to assist you further. Thank you for your patience and understanding during this time. Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply10 Mar 2025, 11:16
Official
Good day Jill, We regret any inconvenience caused by the area outage on 8 March. The issue began at 07:00 and was fully resolved by 09:40 the same morning. We understand that service disruptions can be frustrating and appreciate your feedback. When you logged your ticket, we shared the link to our announcement, where all updates were posted. We recommend checking our announcements page at https://coolideas.co.za/announcements for updates during outages. Regarding support availability, our team is available from 08:00 to 20:00 on weekdays and from 09:00 to 15:00 on weekends and public holidays. While we do not offer 24-hour support, we are committed to assisting our customers within our operating hours. Our Support Team will contact you soon to assist you further. Thank you for your patience and understanding during this time. Warm Regards, The Cool Ideas Team