No support, no connection and disgusting service delivery!

I'm incredibly disappointed in the service I receive from the supposed number-one provider in South Africa.

I sent in my application to join Cool-Ideas on 01/07/2023, and due to being with another provider where the line was only released on the 5th of August, I could not connect with Cool-Ideas. However, It has been a constant battle with Cool-Ideas since my line was released to get connected with the new ISP (Cool-Ideas), as they have endless excuses about how the line belongs to another ISP. Still, they sent me login credentials and asked me to pay my monthly bill. In addition, I paid for August, and I still don't have internet access. It's been nearly a whole month, and Cool-Ideas is ignoring my request for assistance. Vumatel has come out to install a new ONT device, and since then Cool-Ideas has refused to assist me in reconnecting. The service light on the ONT device has gone off with no explanation or feedback from customer support. I have asked why that is and never got a response. I have asked for new login credentials, as the ones provided by Cool-Ideas are said to be incorrect.

The last time I heard from Cool-Ideas was on the 11th of August 2023, and it's now the 21st, and I'm still not connected. The service light is still off, and no one has answered my ticket online.

I'm gutted that this ISP claims to be number 1 in the country when they treat their customers like *******.

Every time I phone them, I get placed on hold for 20-30mins and then promised they will contact me with an update. I have paid for a service I am not getting and have been unable to use. However, September is around the corner, and I will have to pay the monthly fee again, but I'm not connected and cannot use the internet.

*** *** Vumtel Ref: SP-***

My ratings on Cool-Ideas: Service delivery - 0/10 Customer Support - 0/10

How do I get in contact with a manager or someone who can assist in fixing this mess?