LR
Leonard R
1 reviews | Active since Jul 2019
24 Feb 2024, 16:24
No support internet offline
Can't believe that in 2024 this ISP has no after hour call centre for support. It's Saturday 24 Feb 2024, 16h00 pm my internet is offline. I tried to call the cool ideas support to get some help about what's going on. And they don't have support on a Saturday afternoon for an ISP. I have reached them out side of office ours. So my internet must now just remain offline until Monday when they get to the office. Most ISP has support 7 days a week untill 20h00 or 23h00. U have no support at 16h00 on a Saturday really?
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Replies (2)LR
Leonard R's updateReviewer Update
24 Feb 2024, 17:55Everything is online at my home no information on their website, no information on the Openserve website. And no Technical Support from coolideas without internet now for 6 hours and the most frustrating thing is No technical support to tell me what the problem might be 3pm Saturday afternoon. Should never have signup with this ISP this is probably the 6 time I needed support and they we're not available I'm done.
LR
Leonard R's update24 Feb 2024, 17:55
Reviewer Update
Everything is online at my home no information on their website, no information on the Openserve website. And no Technical Support from coolideas without internet now for 6 hours and the most frustrating thing is No technical support to tell me what the problem might be 3pm Saturday afternoon. Should never have signup with this ISP this is probably the 6 time I needed support and they we're not available I'm done.
Cool Ideas Service Provider's replyOfficial
28 Feb 2024, 11:25 Dear Leonard,
Thank you for sharing your feedback, and we apologize for any inconvenience you may have experienced.
We understand your frustration, and we'd like to clarify that our Support hours are as follows:
In situations where you encounter connectivity issues outside of our Support working hours, our website (coolideas.co.za) offers a range of helpful troubleshooting articles. By clicking on "Help" and entering relevant keywords describing your issue, you can access valuable resources to address common connectivity concerns.
We are pleased to note that your connection is back up and running. Should you require further assistance, please don't hesitate to reach out to us. Your patience and understanding are greatly appreciated.
Kind Regards,
Cool Ideas Support Team
Email: ***
Phone: ***
Thank you for sharing your feedback, and we apologize for any inconvenience you may have experienced.
We understand your frustration, and we'd like to clarify that our Support hours are as follows:
- 08:00 - 20:00 Mon - Fri
- 09:00 - 15:00 Weekends & Public Holidays
In situations where you encounter connectivity issues outside of our Support working hours, our website (coolideas.co.za) offers a range of helpful troubleshooting articles. By clicking on "Help" and entering relevant keywords describing your issue, you can access valuable resources to address common connectivity concerns.
We are pleased to note that your connection is back up and running. Should you require further assistance, please don't hesitate to reach out to us. Your patience and understanding are greatly appreciated.
Kind Regards,
Cool Ideas Support Team
Email: ***
Phone: ***
Cool Ideas Service Provider's reply28 Feb 2024, 11:25
Official
Dear Leonard,
Thank you for sharing your feedback, and we apologize for any inconvenience you may have experienced.
We understand your frustration, and we'd like to clarify that our Support hours are as follows:
In situations where you encounter connectivity issues outside of our Support working hours, our website (coolideas.co.za) offers a range of helpful troubleshooting articles. By clicking on "Help" and entering relevant keywords describing your issue, you can access valuable resources to address common connectivity concerns.
We are pleased to note that your connection is back up and running. Should you require further assistance, please don't hesitate to reach out to us. Your patience and understanding are greatly appreciated.
Kind Regards,
Cool Ideas Support Team
Email: ***
Phone: ***
Thank you for sharing your feedback, and we apologize for any inconvenience you may have experienced.
We understand your frustration, and we'd like to clarify that our Support hours are as follows:
- 08:00 - 20:00 Mon - Fri
- 09:00 - 15:00 Weekends & Public Holidays
In situations where you encounter connectivity issues outside of our Support working hours, our website (coolideas.co.za) offers a range of helpful troubleshooting articles. By clicking on "Help" and entering relevant keywords describing your issue, you can access valuable resources to address common connectivity concerns.
We are pleased to note that your connection is back up and running. Should you require further assistance, please don't hesitate to reach out to us. Your patience and understanding are greatly appreciated.
Kind Regards,
Cool Ideas Support Team
Email: ***
Phone: ***