LZ
Lefa Z
1 reviews | Active since Aug 2020
30 Aug 2020, 10:50
no support
my account has been suspended for none payment when the consultant checks she find that it is fully paid no problem mistakes happen please reconnect me. This company does not have anyone working on a Sunday who can reconnect me. Meaning that I have to wait until Monday morning 08:30 to have internet access again. I find this extremely unacceptable for a company to provide a seven day service but does not provide seven day support.
Fortunately we are not locked into a contract I can cancel and find another provider who can support me all week
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Cool Ideas Service Provider's replyOfficial
14 Sept 2020, 11:58Good day Lefa,
we have investigated and found that your account was not suspended, you were just sent a suspension warning email as your debit order bounced twice and we still do not have payment for this account. we have set the payment method to EFT and sent a payment link for your convenience.
someone will contact you telephonically to confirm the above and assist you in making payment on your outstanding amount.
The Cool Team
we have investigated and found that your account was not suspended, you were just sent a suspension warning email as your debit order bounced twice and we still do not have payment for this account. we have set the payment method to EFT and sent a payment link for your convenience.
someone will contact you telephonically to confirm the above and assist you in making payment on your outstanding amount.
The Cool Team
Cool Ideas Service Provider's reply14 Sept 2020, 11:58
Official
Good day Lefa,
we have investigated and found that your account was not suspended, you were just sent a suspension warning email as your debit order bounced twice and we still do not have payment for this account. we have set the payment method to EFT and sent a payment link for your convenience.
someone will contact you telephonically to confirm the above and assist you in making payment on your outstanding amount.
The Cool Team
we have investigated and found that your account was not suspended, you were just sent a suspension warning email as your debit order bounced twice and we still do not have payment for this account. we have set the payment method to EFT and sent a payment link for your convenience.
someone will contact you telephonically to confirm the above and assist you in making payment on your outstanding amount.
The Cool Team