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Evelyn T
1 reviews | Active since Nov 2021
16 Nov 2021, 08:34
No streaming on Netflix for 10 days due to cool ideas fault
I have been without Netflix for the past 10 days, and Cool Ideas say it’s a “Kzn” problem for many Cool ideas customers. I call and log a complaint every day, and I am told they will escalate the problem. 10 days later still nothing done about it. You can’t get hold of anyone in a higher management position . I am sick of poor service.
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Cool Ideas Service Provider's replyOfficial
16 Nov 2021, 14:32Good day Evelyn T,
Thank you for your feedback. We wish to extend our most since apologies for your experience and any inconvenience caused.
We see that you have already been in contact with our Support Supervisor and our Network Engineers. Our network engineers will keep you updated with any developments. Rest assured that we are doing our best to have this resolved soon.
Should you require further assistance in this regard, feel free to either give us a call or send us an email. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. We wish to extend our most since apologies for your experience and any inconvenience caused.
We see that you have already been in contact with our Support Supervisor and our Network Engineers. Our network engineers will keep you updated with any developments. Rest assured that we are doing our best to have this resolved soon.
Should you require further assistance in this regard, feel free to either give us a call or send us an email. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply16 Nov 2021, 14:32
Official
Good day Evelyn T,
Thank you for your feedback. We wish to extend our most since apologies for your experience and any inconvenience caused.
We see that you have already been in contact with our Support Supervisor and our Network Engineers. Our network engineers will keep you updated with any developments. Rest assured that we are doing our best to have this resolved soon.
Should you require further assistance in this regard, feel free to either give us a call or send us an email. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. We wish to extend our most since apologies for your experience and any inconvenience caused.
We see that you have already been in contact with our Support Supervisor and our Network Engineers. Our network engineers will keep you updated with any developments. Rest assured that we are doing our best to have this resolved soon.
Should you require further assistance in this regard, feel free to either give us a call or send us an email. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***