No Service, Yet Billing Me – NOT COOL & completely Unacceptable

I am extremely dissatisfied with the service I’ve received from Cool Ideas following my relocation.

Despite notifying them well in advance of my move, I have yet to receive a functioning internet connection. However, I was issued an invoice that includes a pro-rata charge for a service that has not been rendered. This charge is disputed in full.

I have been repeatedly referred to a third-party provider, Purple Forest, but this does not absolve Cool Ideas of their responsibility. My month-to-month agreement is with Cool Ideas, and their failure to provide service constitutes a clear breach.

Numerous interactions with support agents and “senior technicians” have led nowhere-only endless “escalations” with no feedback, timelines, or accountability. There has been zero follow-through while I continue to experience inconvenience and loss.

If this matter is not resolved urgently-specifically: • Full restoration of service, and • Removal of all incorrect charges

I will proceed with cancellation and demand that my account be credited accordingly while I seek a more reliable service provider in my area.