No service, no response. Near 2 months of battling to get one cable fixed.

I opened a ticket on the 20th of September. My internet was off it is now the 10 of October and nothing has been done. A subcontractor came on the 28th of September and that was the last in any real development to resolve the issue. I was told that the issue was given to higher management. The last contact was on the 20/09/2019 3:15 PM. I had sent numerous messages trying to get the Fibre line sorted. I opened a ticker to the accounts department on the 20/09/2019 7:58 AM asking to be excluded from the debit order as no service was rendered, to this day it remains open, I had written on there requesting a refund after the funds was deducted from my account. The other support ticket is still not answered after I again wrote on there. This is terrible service! I am now the one trying to sort out my cable with SADV, which still hasn't come to the party. I still haven't received a response since the 20th of October, refund still hasn't been given, service still has been rendered and I'm being billed for it. It is now bordering on 2 months and I am battling to get a response from either support of SADV. How difficult is it to connect a cable?