RF
Renier F
1 reviews | Active since Dec 2019
02 Dec 2024, 17:44
No service
What shocking service from both cool ideas and vodacom. No one, not even the manager Hudson can give you proper feedback on when a technician can come out and fix an issue with our fiber which we have been without for more than a week now. This is so disappointing when you need an issue resolved quickly you get a run around.
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Cool Ideas Service Provider's replyOfficial
03 Dec 2024, 12:11Dear Renier, We sincerely apologise for the frustration and inconvenience you've experienced. We understand how vital a reliable connection is, and it's disappointing to hear that our service has not met your expectations. Our Tier 2 Support Team has been actively working to resolve the issue, and we’ve requested that you monitor your connection and inform us immediately if any problems persist so that we can escalate and troubleshoot further. Please know that we’re committed to resolving this matter as quickly as possible and appreciate your patience as we continue to work on this with our technical partners. If you have any further concerns, don’t hesitate to contact our support team, and we’ll be happy to assist further. Thank you for bringing this to our attention. Kind Regards, Cool Ideas Support Team
Cool Ideas Service Provider's reply03 Dec 2024, 12:11
Official
Dear Renier, We sincerely apologise for the frustration and inconvenience you've experienced. We understand how vital a reliable connection is, and it's disappointing to hear that our service has not met your expectations. Our Tier 2 Support Team has been actively working to resolve the issue, and we’ve requested that you monitor your connection and inform us immediately if any problems persist so that we can escalate and troubleshoot further. Please know that we’re committed to resolving this matter as quickly as possible and appreciate your patience as we continue to work on this with our technical partners. If you have any further concerns, don’t hesitate to contact our support team, and we’ll be happy to assist further. Thank you for bringing this to our attention. Kind Regards, Cool Ideas Support Team