LH
Lunga H
1 reviews | Active since Jul 2020
07 May 2024, 15:24
No Service, Being Billed
No Service, Being Billed
I logged a request for a relocation as I was moving in April, to date 07 May - I have no internet yet I'm being Billed for service not provided. I have since called daily and I get different stories
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
08 May 2024, 10:49Hi Lunga,
Thank you for taking the time to share your experience, and we're genuinely sorry for any inconvenience you've faced. Your feedback is invaluable to us as we strive to improve our services.
Rest assured, we've escalated your case to our dedicated Connect Team Leaders, who are already on the case and will reach out to you promptly to provide a detailed explanation regarding the billing concerns you've raised.
Your satisfaction is our priority, and we're committed to resolving this matter to your satisfaction. If there's anything else you need assistance with in the meantime, please don't hesitate to let us know.
Warm regards,
Cool Ideas
Thank you for taking the time to share your experience, and we're genuinely sorry for any inconvenience you've faced. Your feedback is invaluable to us as we strive to improve our services.
Rest assured, we've escalated your case to our dedicated Connect Team Leaders, who are already on the case and will reach out to you promptly to provide a detailed explanation regarding the billing concerns you've raised.
Your satisfaction is our priority, and we're committed to resolving this matter to your satisfaction. If there's anything else you need assistance with in the meantime, please don't hesitate to let us know.
Warm regards,
Cool Ideas
Cool Ideas Service Provider's reply08 May 2024, 10:49
Official
Hi Lunga,
Thank you for taking the time to share your experience, and we're genuinely sorry for any inconvenience you've faced. Your feedback is invaluable to us as we strive to improve our services.
Rest assured, we've escalated your case to our dedicated Connect Team Leaders, who are already on the case and will reach out to you promptly to provide a detailed explanation regarding the billing concerns you've raised.
Your satisfaction is our priority, and we're committed to resolving this matter to your satisfaction. If there's anything else you need assistance with in the meantime, please don't hesitate to let us know.
Warm regards,
Cool Ideas
Thank you for taking the time to share your experience, and we're genuinely sorry for any inconvenience you've faced. Your feedback is invaluable to us as we strive to improve our services.
Rest assured, we've escalated your case to our dedicated Connect Team Leaders, who are already on the case and will reach out to you promptly to provide a detailed explanation regarding the billing concerns you've raised.
Your satisfaction is our priority, and we're committed to resolving this matter to your satisfaction. If there's anything else you need assistance with in the meantime, please don't hesitate to let us know.
Warm regards,
Cool Ideas