no response

Item: Cool Ideas Service Provider
Rating: 2
Author: gavin R

Id hate to see what would happen if i had an issue with my line

i have sent 3 requests on their ticket system to upgrade my fiber line and all they do is send a mail saying someone will attend to the me .....3 days late no response to original request

this is unacceptable

Helpful (0)

Replies (2)

Cool Ideas Service Provider's replyOfficial

03 Aug 2020, 15:53

Hi Gavin, apologies for the frustration, do you have a ticket reference number for us so we can have a manager reach out ?

Cool Ideas Service Provider's reply03 Aug 2020, 15:53

Official

Hi Gavin, apologies for the frustration, do you have a ticket reference number for us so we can have a manager reach out ?

Cool Ideas Service Provider's replyOfficial

03 Aug 2020, 18:35

Hi Gavin, a supervisor will be in touch regarding this matter

Cool Ideas Service Provider's reply03 Aug 2020, 18:35

Official

Hi Gavin, a supervisor will be in touch regarding this matter