No New Network connection and poor generic response

Notified Cool Ideas that I will be moving and logged a New Application on the 10th of August, only to be told on the 1st of September the Order was incomplete that a new order is to be submitted, then to be told an installation order with Openserve is to be done and installation is 2 to 3 weeks but can be earlier, at first I was constantly asked if Openserve has done the installation which is not my duty to follow up with Openserve then to be told a new order is to be raised and that it will revert to 2 to 3 weeks and today to be told that the order was not allocated correctly at Openserve. I feel that they are just making excuses on the orders and have generic responses and there is no proper management that takes control of the situation and actually be proactive with getting the installation done. Cool Ideas keep dropping the ball on the order and constantly have excuses or new issues with the order with no resolve