gB
gilbert B
1 reviews | Active since Jan 2010
19 Oct 2025, 12:43
No longer cool , that got lost in the washer
My internet is playing games ,cannot even stream you tube,reported it yesterday and have had absolutely no response.this is no the co I've been dealing with for the last couple of years , they have gone to the dogs. No response is disgusting
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gilbert B's updateReviewer Update
19 Oct 2025, 14:45So now suddenly MTN have slapped a fair usage policy onto the contract, so who do you trust , as we are now being ********** by one or the other, to download 5 GB I'll need to go in holiday for a week for the download to finish. What the point in having these companies holding us to ransom. Just to fill their pockets at the normal persons expense. Disgusting
gB
gilbert B's update19 Oct 2025, 14:45
Reviewer Update
So now suddenly MTN have slapped a fair usage policy onto the contract, so who do you trust , as we are now being ********** by one or the other, to download 5 GB I'll need to go in holiday for a week for the download to finish. What the point in having these companies holding us to ransom. Just to fill their pockets at the normal persons expense. Disgusting
Cool Ideas Service Provider's replyOfficial
20 Oct 2025, 09:23Good day Gilbert,
Thank you for your feedback. We understand the importance of a reliable internet connection and sincerely apologise for any inconvenience you may have experienced due to the instability of your LTE service.
Our Support Manager is investigating your case and our team will contact you for further troubleshooting while we work on your new fibre installation order. Our Connect Team will also contact you for further assistance with your order.
We appreciate your patience and understanding during this time.
Kind Regards,
The Cool Ideas Team
Thank you for your feedback. We understand the importance of a reliable internet connection and sincerely apologise for any inconvenience you may have experienced due to the instability of your LTE service.
Our Support Manager is investigating your case and our team will contact you for further troubleshooting while we work on your new fibre installation order. Our Connect Team will also contact you for further assistance with your order.
We appreciate your patience and understanding during this time.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply20 Oct 2025, 09:23
Official
Good day Gilbert,
Thank you for your feedback. We understand the importance of a reliable internet connection and sincerely apologise for any inconvenience you may have experienced due to the instability of your LTE service.
Our Support Manager is investigating your case and our team will contact you for further troubleshooting while we work on your new fibre installation order. Our Connect Team will also contact you for further assistance with your order.
We appreciate your patience and understanding during this time.
Kind Regards,
The Cool Ideas Team
Thank you for your feedback. We understand the importance of a reliable internet connection and sincerely apologise for any inconvenience you may have experienced due to the instability of your LTE service.
Our Support Manager is investigating your case and our team will contact you for further troubleshooting while we work on your new fibre installation order. Our Connect Team will also contact you for further assistance with your order.
We appreciate your patience and understanding during this time.
Kind Regards,
The Cool Ideas Team