No Joy with Cool Ideas ISP

So we decided to take out fibre for R389 with Cool Ideas. The day we requested the fibre we were told that we have to pay for the voucher, which we did. That was on the 5th February 2021. Twice Cool Ideas gave us invalid voucher numbers until eventually they gave us a voucher number that worked and Mitchells Fibre who we were told are now Vumareach came out to install the router on the 17th. We were told we will get a username and password from Cool ideas, which we did. But it kept on saying connected without internet. That was the 18th. It is now the 24th, we still don't have wifi. I have spoken to every consultant at Cool ideas who is of no help to me. They are blaming Vumareach and Vumareach are blaming Cool Ideas. Yesterday I was told that we have 23 days left on our voucher and then we have to purchase a new one and it went up to R429 from R389. We have not had the use of this voucher that we purchased on the 5th of February. Now today, the 24th, Cool Ideas said they are going to configure the line. I asked to speak to the supervisor who is Kwazi, but he is never available. Then I asked to speak to the manager and was told he went home already. This is the big shot, Mr Dirk Cordier. Cool Ideas don't know what is wrong and they are not making a plan to help. Everytime a new ticket but no help. I have spoken to Polli, Anda, simbonule, Ruth, Nayo, Nandi, Nikita, Bheki and so many more. No one really know how to help. They are just taking messages, giving ticket numbers but no results. I am ever sorry I ever joined with Cool Ideas. It was the biggest mistake I could have made. I want to speak to Mr Dirk Cordier, but how? If they don't even want me to speak to their supervisor Kwazi, how will I get to the big boss? I have never experienced such poor service in my entire life. Horrible, and they are definitely not Cool!