KV
Karl V
1 reviews | Active since Jun 2009
05 Oct 2020, 14:40
No internet, no support, no ideas!
We were cut off this morning after we moved into a new apartment. We had endless issues getting set up, but eventually it worked. Now for no reason we are off. Cool Ideas has told us again that the problem lies with Vuma, Vuma tells us cool ideas has cancelled our service. Every time we phone either company we get a different story, and no one knows what's going on. We have been trying to escalate this problem the whole day with no success. Vuma says they never even received a ticket from Cool ideas.
The confusion and inability for any one person to drive this process and get it sorted out for us is beyond appalling!!
Helpful (0)
Replies (7)0
Replies (7)
Cool Ideas Service Provider's replyOfficial
05 Oct 2020, 16:03Hi Karl
we are sorry for the frustration, would you mind providing us with the account holders details so that we can see what has been done on your case, we are struggling to find anything under the email address used here
The Cool team
we are sorry for the frustration, would you mind providing us with the account holders details so that we can see what has been done on your case, we are struggling to find anything under the email address used here
The Cool team
Cool Ideas Service Provider's reply05 Oct 2020, 16:03
Official
Hi Karl
we are sorry for the frustration, would you mind providing us with the account holders details so that we can see what has been done on your case, we are struggling to find anything under the email address used here
The Cool team
we are sorry for the frustration, would you mind providing us with the account holders details so that we can see what has been done on your case, we are struggling to find anything under the email address used here
The Cool team
KV
Karl V's updateReviewer Update
05 Oct 2020, 16:07 the reference number is #COOL-***
KV
Karl V's update05 Oct 2020, 16:07
Reviewer Update
the reference number is #COOL-***
Cool Ideas Service Provider's replyOfficial
05 Oct 2020, 16:16Thank you Karl, we see someone was in touch with the account holder about 20 minutes ago to inform them that we have escalated this to the Dev team at Vumatel who are aware of the issue affecting your line. we will ensure they provide you another update before COB today
The Cool Team
The Cool Team
Cool Ideas Service Provider's reply05 Oct 2020, 16:16
Official
Thank you Karl, we see someone was in touch with the account holder about 20 minutes ago to inform them that we have escalated this to the Dev team at Vumatel who are aware of the issue affecting your line. we will ensure they provide you another update before COB today
The Cool Team
The Cool Team
KV
Karl V's updateReviewer Update
05 Oct 2020, 16:50Hi there
Thank you, and please do... COB is in 10 minutes time..
Thank you, and please do... COB is in 10 minutes time..
KV
Karl V's update05 Oct 2020, 16:50
Reviewer Update
Hi there
Thank you, and please do... COB is in 10 minutes time..
Thank you, and please do... COB is in 10 minutes time..
KV
Karl V's updateReviewer Update
06 Oct 2020, 09:57We received feedback from one of the cool idea team members at 1830 last night who informed us that the problem has been escalated to Vuma, and again this morning. We still have no finality on the problem. We still have no internet...
KV
Karl V's update06 Oct 2020, 09:57
Reviewer Update
We received feedback from one of the cool idea team members at 1830 last night who informed us that the problem has been escalated to Vuma, and again this morning. We still have no finality on the problem. We still have no internet...
Cool Ideas Service Provider's replyOfficial
06 Oct 2020, 10:01Hi Karl
we have had feedback from the Vumatel team this morning that the conflicting order has been rejected on their system and we should be able to progress with your order now. someone will be in touch via telephone call shortly
The Cool team
we have had feedback from the Vumatel team this morning that the conflicting order has been rejected on their system and we should be able to progress with your order now. someone will be in touch via telephone call shortly
The Cool team
Cool Ideas Service Provider's reply06 Oct 2020, 10:01
Official
Hi Karl
we have had feedback from the Vumatel team this morning that the conflicting order has been rejected on their system and we should be able to progress with your order now. someone will be in touch via telephone call shortly
The Cool team
we have had feedback from the Vumatel team this morning that the conflicting order has been rejected on their system and we should be able to progress with your order now. someone will be in touch via telephone call shortly
The Cool team
Cool Ideas Service Provider's replyOfficial
06 Oct 2020, 10:15Thanks Karl, we have been in touch with the account holder and she will continue to receive updates through out the day.
The Cool Team
The Cool Team
Cool Ideas Service Provider's reply06 Oct 2020, 10:15
Official
Thanks Karl, we have been in touch with the account holder and she will continue to receive updates through out the day.
The Cool Team
The Cool Team