No internet no service no help

Item: Cool Ideas Service Provider
Rating: 1
Author: Amina K

5 days without internet,only wanted to upgrade to a faster speed,paid my invoice and keep getting told it’s escalated,5 days of no work losing money and no one seems to be putting in any effort…escalate that’s all I keep hearing

Helpful (0)

Replies (2)

Cool Ideas Service Provider's replyOfficial

21 Jun 2024, 15:28

Dear Amina ,

Thank you for bringing this to our attention, and apologies for any inconvenience this downtime may have caused you.

We understand the frustration caused by unplanned service interruptions and our team is dedicated to resolving this fault promptly. Rest assured, one of our Connect Team Leaders is investigating your case and will contact you soon.

Please reply to ticket #COOL-*** with any further questions or concerns.

Thank you for your patience and understanding.

Warm Regards,

Cool Ideas

Cool Ideas Service Provider's reply21 Jun 2024, 15:28

Official

Dear Amina ,

Thank you for bringing this to our attention, and apologies for any inconvenience this downtime may have caused you.

Please reply to ticket #COOL-*** with any further questions or concerns.

Thank you for your patience and understanding.

Warm Regards,

Cool Ideas

Cool Ideas Service Provider's replyOfficial

21 Jun 2024, 15:41

Hi Amina,

Rest assured, our senior management is also involved in this case now. They will help us push for a prompt resolution from Vumatel.
Please bear with us a little longer.

Warm Regards,

Cool Ideas

Cool Ideas Service Provider's reply21 Jun 2024, 15:41

Official

Hi Amina,

Rest assured, our senior management is also involved in this case now. They will help us push for a prompt resolution from Vumatel.
Please bear with us a little longer.

Warm Regards,

Cool Ideas