No internet, no service

I am totally speechless. Have not experienced anything like this... I have a monthly uncapped contract with Cool Ideas (R799) per month. For 3 weeks now the internet drops 2 to 3 times per day for an hour or two. I've made call upon call upon call to the call centre. Spoke to Ramon Blassoples,Princess Nyauza, Basetshana Mogatwe, Kagiso Mathole. What you get is to guidance over the phone to do upgrades, do tests etc. As if you are not paying for them to do the job!!! But even after me following all their instructions, the problem is not solved. I've now requested for a technician to come to my house to check if we have a faulty cable or to trouble shoot. I've been told they will not come, but they will send out for the Fibre provider (Edge). This promise has been made for weeks now, also that somebody will phone me back. But it never happens. Can somebody please help me? I am paying for a service I am not receiving.