No Internet no accountability

My Internet has been down for 4 days. Cool ideas tell me it's Vumatel and that they logged a call with Vumatel. Vumatel tells me they closed the ticket and cool ideas will have to log a dispute, cool ideas tell me they have logged this. Almost a whole busibwss day passes so I decide to call Vumatel to check only to be told cool ideas has not asked for the case to be reopened i call coolideas and the lady tells me she did tell her supervisor to reopen the casewith Vumatel but nothing was done because their systems are down.... I have used over 9 gigs of out of bundle data just to work... and my Internet is still down as I am typing this. There was a time that cool ideas was the best in the market those days are sadly behind them... Avoid if you looking for an ISP they have like home affairs shoving you from pillar to post with no-one taking accountability