No Internet Connectivity. Multiple Outages from VUMA.

Hi Cool Ideas,

Please assist, I’m writing to bring to your attention the ongoing issues with my fiber line, which have persisted for the past five days. During this period, I have experienced either no connectivity or intermittent connectivity, significantly disrupting my daily activities and work.

The most recent outage lasted two days with no internet connectivity. Despite logging multiple tickets, the issue remains unresolved. The reference numbers for these tickets are as follows:

• #COOL-*** • #COOL-*** • #COOL-***

The pattern has been consistent: after a temporary resolution, the connectivity fails again within a few hours. This cycle of brief connectivity followed by outages occurs multiple times a day, which is extremely frustrating and untenable.

Given the ongoing nature of these issues, I kindly request your immediate intervention to resolve this matter once and for all. Additionally, I ask that you consider rebating my account for the days my fiber connection has been down, as the service disruption has been continuous and extensive.

I appreciate your prompt attention to this matter and look forward to a swift resolution.