No internet connection after more than a week and ZERO communication from Cool Ideas despite multiple attempts at contact.

I have had NO INTERNET for over a week. Cool Ideas were great the first year, but have messed up my transfer from one address to another, then messed up my billing and had to bill me TWICE this month. Then on top of this, they cancelled my existing CORRECT line. They only realised this error after 4 days of frequent calls and tickets. I then I had to have OpenServe come and re-connect the line that was cancelled in error, so I had to take a day off work to sit at home all of yesterday to wait for them. And now, the line STILL ISN'T ACTIVE!. I've phoned support THREE TIMES since re-connection yesterday to finalise, the changing of network password isn't working. I've been told that this has been escalated to management THREE TIMES, absolutely ZERO response from management. I have TWO open tickets (932890 and 393583), and not a single person has rep**** on the open tickets since FRIDAY. THIS IS BECOMING ABSOLUTELY RIDICULOUS AND UNACCEPTABLE. I feel this review is my last resort as I haven't received any any communication from anyone since Friday. It has cost me hundreds of Rands in additional data, and untold frustration. As the country is getting ready to do social distancing and work from home, I am forced to come in to the office just so that I can have an internet connection, because the provider I pay religiously to, cannot even bother to respond.