DH
Dash H
1 reviews | Active since Jul 2012
30 Jun 2024, 08:12
No internet as usual
in the past week 2/3 of the time has been offline, crazy because I pay for a constant connection, called to log fault 2 days ago and the resolved the ticket but the issue still persists
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Replies (1)
Cool Ideas Service Provider's replyOfficial
01 Jul 2024, 11:45Good day Dash,
Thank you for your feedback. We understand the importance of a reliable fibre connection and sincerely apologise for any inconvenience you may have encountered due to the unexpected fibre outages in your area.
Rest assured, Vumatel's technicians resolved the recent outage at 14:38 on 30 June 2024. If you are still experiencing connectivity issues, please let our Support Team know so Vumatel's team can troubleshoot your isolated line fault for a prompt resolution.
We truly value your support, patience and understanding. Please don't hesitate to contact us should you require assistance again.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply01 Jul 2024, 11:45
Official
Good day Dash,
Thank you for your feedback. We understand the importance of a reliable fibre connection and sincerely apologise for any inconvenience you may have encountered due to the unexpected fibre outages in your area.
Rest assured, Vumatel's technicians resolved the recent outage at 14:38 on 30 June 2024. If you are still experiencing connectivity issues, please let our Support Team know so Vumatel's team can troubleshoot your isolated line fault for a prompt resolution.
We truly value your support, patience and understanding. Please don't hesitate to contact us should you require assistance again.
Warm Regards,
Cool Ideas