DH
Dash H
1 reviews | Active since Jul 2012
20 Sept 2023, 07:21
No internet
Internet out all day almost every second day, no help
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
20 Sept 2023, 13:27Good day Dash H,
Thank you for sharing your feedback, and we apologise for any inconvenience caused by the outage.
Please note that there was an unexpected outage affecting customers in Johannesburg and Cape Town last night, which has since been resolved.
Unfortunately, we could not reach you on the phone regarding the ticket you had open prior to last night's outage. Please reply to your ticket with an alternative contact number/a convenient time for us to contact you.
We appreciate your patience and support.
Kind Regards,
Cool Ideas
*** | ***
Thank you for sharing your feedback, and we apologise for any inconvenience caused by the outage.
Please note that there was an unexpected outage affecting customers in Johannesburg and Cape Town last night, which has since been resolved.
Unfortunately, we could not reach you on the phone regarding the ticket you had open prior to last night's outage. Please reply to your ticket with an alternative contact number/a convenient time for us to contact you.
We appreciate your patience and support.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply20 Sept 2023, 13:27
Official
Good day Dash H,
Thank you for sharing your feedback, and we apologise for any inconvenience caused by the outage.
Please note that there was an unexpected outage affecting customers in Johannesburg and Cape Town last night, which has since been resolved.
Unfortunately, we could not reach you on the phone regarding the ticket you had open prior to last night's outage. Please reply to your ticket with an alternative contact number/a convenient time for us to contact you.
We appreciate your patience and support.
Kind Regards,
Cool Ideas
*** | ***
Thank you for sharing your feedback, and we apologise for any inconvenience caused by the outage.
Please note that there was an unexpected outage affecting customers in Johannesburg and Cape Town last night, which has since been resolved.
Unfortunately, we could not reach you on the phone regarding the ticket you had open prior to last night's outage. Please reply to your ticket with an alternative contact number/a convenient time for us to contact you.
We appreciate your patience and support.
Kind Regards,
Cool Ideas
*** | ***