SB
Shaun B
1 reviews | Active since Sept 2015
12 Mar 2022, 03:26
No gaming clue
Rated top for what? Paying for a 200mb line but worse latency u have ever seen, and no one in their 'support' can tell u why.
The connection is good for downloading movies, God forbid u want to have a decent online game on playstation... just cause the speed is there doesn't mean u have to take a ****ty road to get there #justsaying
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
14 Mar 2022, 12:08Good day Shaun B,
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
We were unable to locate a Support ticket on your profile. However, we see that you spoke with our Billing & Connect teams regarding issues on your Client Area portal.
Rest assured that someone from our Support team will be in touch to assist with the latency issues you've been experiencing on your PlayStation.
Feel free to give us a call or send us an email should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
We were unable to locate a Support ticket on your profile. However, we see that you spoke with our Billing & Connect teams regarding issues on your Client Area portal.
Rest assured that someone from our Support team will be in touch to assist with the latency issues you've been experiencing on your PlayStation.
Feel free to give us a call or send us an email should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply14 Mar 2022, 12:08
Official
Good day Shaun B,
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
We were unable to locate a Support ticket on your profile. However, we see that you spoke with our Billing & Connect teams regarding issues on your Client Area portal.
Rest assured that someone from our Support team will be in touch to assist with the latency issues you've been experiencing on your PlayStation.
Feel free to give us a call or send us an email should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
We were unable to locate a Support ticket on your profile. However, we see that you spoke with our Billing & Connect teams regarding issues on your Client Area portal.
Rest assured that someone from our Support team will be in touch to assist with the latency issues you've been experiencing on your PlayStation.
Feel free to give us a call or send us an email should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***