No fibre connection for a week

I have experienced 3 fibre network outages since January 2023. The first 2 were 48 hours each. As at the 8 March 2023 it is a week that I don't have service. My subscription for the month has been paid in full and i have a 100mb line. Numerous calls to the call centre fall on deaf ears. They are referring the matter to metro fibre every time but nothing happens. I have canceled my subscription about 3 weeks ago and that is when all this started. I wonder if this is what cool ideas do to customers that cancel? Take your money but don't provide the service.