no feedback, no support and most importantly, no internet

Not sure what went wrong with this company but the service is a joke. 6 support tickets in 6 months. I had less downtime with Telkom. Absolutely no feedback whatsoever from support. The tickets remain open until the service is back up for whatever reason. A week later a technician will ask you if they can close the call without any explanation or apology why it took them a week to reply or what was the cause of the downtime. The link conveniently always fails 15 minutes after their support desk closes. Yes that is right, no 24 hour support and if you log a ticket on a Saturday you can rest assured that you will not have internet for the remainder of the weekend.