SM
Siyabonga M
1 reviews | Active since Nov 2019
19 Mar 2024, 17:34
No feedback
I've placed an order via thinkspeed 3 times and no one even tried to contact me. I don't know if this is the reflection of the service I will get if I continue getting internet from cool ideas. Maybe this is a blessing in disguise.
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Cool Ideas Service Provider's replyOfficial
20 Mar 2024, 09:59Good day Siyabonga,
We hope this message finds you well. We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this matter to our attention.
We regret to inform you that we were unable to locate your order/profile using the information provided in your review. In order to assist you further, could you kindly provide us with your #COOL ticket reference? This will allow our Connect Team Leader to conduct a thorough investigation and reach out to you promptly to resolve the issue.
If you don't have a #COOL New Order Processing reference, we recommend placing a new order through our website at coolideas.co.za and sharing the reference with us for swift assistance.
We genuinely value your satisfaction and are committed to resolving this matter to your utmost satisfaction. Your feedback is crucial in helping us improve our services.
We eagerly await your response and the opportunity to rectify this situation.
Warm Regards,
Cool Ideas Connect Team
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We hope this message finds you well. We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this matter to our attention.
We regret to inform you that we were unable to locate your order/profile using the information provided in your review. In order to assist you further, could you kindly provide us with your #COOL ticket reference? This will allow our Connect Team Leader to conduct a thorough investigation and reach out to you promptly to resolve the issue.
If you don't have a #COOL New Order Processing reference, we recommend placing a new order through our website at coolideas.co.za and sharing the reference with us for swift assistance.
We genuinely value your satisfaction and are committed to resolving this matter to your utmost satisfaction. Your feedback is crucial in helping us improve our services.
We eagerly await your response and the opportunity to rectify this situation.
Warm Regards,
Cool Ideas Connect Team
***
***
Cool Ideas Service Provider's reply20 Mar 2024, 09:59
Official
Good day Siyabonga,
We hope this message finds you well. We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this matter to our attention.
We regret to inform you that we were unable to locate your order/profile using the information provided in your review. In order to assist you further, could you kindly provide us with your #COOL ticket reference? This will allow our Connect Team Leader to conduct a thorough investigation and reach out to you promptly to resolve the issue.
If you don't have a #COOL New Order Processing reference, we recommend placing a new order through our website at coolideas.co.za and sharing the reference with us for swift assistance.
We genuinely value your satisfaction and are committed to resolving this matter to your utmost satisfaction. Your feedback is crucial in helping us improve our services.
We eagerly await your response and the opportunity to rectify this situation.
Warm Regards,
Cool Ideas Connect Team
***
***
We hope this message finds you well. We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this matter to our attention.
We regret to inform you that we were unable to locate your order/profile using the information provided in your review. In order to assist you further, could you kindly provide us with your #COOL ticket reference? This will allow our Connect Team Leader to conduct a thorough investigation and reach out to you promptly to resolve the issue.
If you don't have a #COOL New Order Processing reference, we recommend placing a new order through our website at coolideas.co.za and sharing the reference with us for swift assistance.
We genuinely value your satisfaction and are committed to resolving this matter to your utmost satisfaction. Your feedback is crucial in helping us improve our services.
We eagerly await your response and the opportunity to rectify this situation.
Warm Regards,
Cool Ideas Connect Team
***
***