No Customer Support,

Overall, a very poor level of service, especially Customer support. if you log a ticket, do not expect any response, or wait well over 10 days. I have logged a ticket 5 days ago, still no sign whatsoever when chasing up, my Ref as an example: (#COOL-***) & (#COOL-***) So if you're wanting a good ISP with no issues, as well as responsive Customer supper, I would, as a customer for over a year, not recommend Cool Ideas, as they do not value the customer, even during trying times. I will be looking at another ISP rather as it's more easier to do this, then try get a response out of Cool Ideas.

One thing to note, when they did first appear as a new ISP, they were very great, and i would have rated them up near the top, but unfortunately they look to not be interested in assisting when customers have issues after they've signed up, which is most unfortunate in these times when my Line has packetloss and is preforming poorly :( Avoid Cool Ideas