No Customer Service - or Service for That Matter

They advertise that they are the leading service provider, yet I have been without internet for almost 6 weeks now. There was a problem at our house with the fibre, which technician came out to look at but never resolved, blaming everything and not coming forward with any solution. We have moved house recently, a week before our move we notified them so that we could have the internet up and running. It has been 2 weeks, and still nothing has been done. We have spent thousands on calls, data and emails trying to get someone to come out and just connect the Fibre. Still every excuse in the book will be use, expect solving the problem. Their customer service really suck, they never call you back, they don't give your updates and in the meantime my job is in danger because I work remotely and it has heavily impacted my work. So when I can't buy food at the end of the month because I haven't been able to work - no one at Cool Ideas is going to care. But I'm the one suffering, when we have done everything we need to get the line up and running. It now been about 6 weeks, not Internet, no ETA, no resolution. Only Excuses, excuses, excuses....