MN
Ms N
1 reviews | Active since May 2022
20 Oct 2023, 20:24
NO CONNECTIVITY !
AGAIN… when there’s a problem Cool Ideas will take it’s sweet time to respond. I haven’t had connectivity for about 24hours which means having to cancel work and lose money!
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Replies (1)
Cool Ideas Service Provider's replyOfficial
07 Nov 2023, 08:26Dear Siphathisiwe N,
Thank you for providing us with your valuable feedback. We sincerely apologize for any inconvenience caused by the faulty router, and we appreciate your patience.
We are glad to inform you that we have replaced your router with a new one to ensure that you have a seamless experience. We would like to confirm if everything has been working fine since you received the new router. Your satisfaction is our top priority, so please don't hesitate to reach out if you need any further assistance or have any other concerns.
Best regards,
Cool Ideas Support
Phone: ***
Email: ***
Thank you for providing us with your valuable feedback. We sincerely apologize for any inconvenience caused by the faulty router, and we appreciate your patience.
We are glad to inform you that we have replaced your router with a new one to ensure that you have a seamless experience. We would like to confirm if everything has been working fine since you received the new router. Your satisfaction is our top priority, so please don't hesitate to reach out if you need any further assistance or have any other concerns.
Best regards,
Cool Ideas Support
Phone: ***
Email: ***
Cool Ideas Service Provider's reply07 Nov 2023, 08:26
Official
Dear Siphathisiwe N,
Thank you for providing us with your valuable feedback. We sincerely apologize for any inconvenience caused by the faulty router, and we appreciate your patience.
We are glad to inform you that we have replaced your router with a new one to ensure that you have a seamless experience. We would like to confirm if everything has been working fine since you received the new router. Your satisfaction is our top priority, so please don't hesitate to reach out if you need any further assistance or have any other concerns.
Best regards,
Cool Ideas Support
Phone: ***
Email: ***
Thank you for providing us with your valuable feedback. We sincerely apologize for any inconvenience caused by the faulty router, and we appreciate your patience.
We are glad to inform you that we have replaced your router with a new one to ensure that you have a seamless experience. We would like to confirm if everything has been working fine since you received the new router. Your satisfaction is our top priority, so please don't hesitate to reach out if you need any further assistance or have any other concerns.
Best regards,
Cool Ideas Support
Phone: ***
Email: ***