sS
samanthaireneboyce S
1 reviews | Active since Feb 2017
01 Feb 2024, 17:23
No connection for two weeks and no real answers!
I have had no internet connection for two weeks due to the "outage"! This is hugely affecting business and I keep getting the same response "We are waiting on feedback from Vhumatel". What is the actual problem. I am tired of being given the run around. I would like to know who is going to compensate me for the data I have had to purchase. I know my debit order will come off in a flash tomorrow which is unacceptable to say the least. Extremely disappointed.
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Cool Ideas Service Provider's replyOfficial
02 Feb 2024, 12:02 Dear Samantha B,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to the unexpected outage in your area.
We're pleased to acknowledge that our Escalations team has already escalated this matter to Vumatel's Service Delivery Manager for assistance and progressive updates, and they've contacted you with an update. They will contact you again with more updates.
Our objective I to get you and all other customers who are affected by the outage reconnected ASAP. We truly appreciate your patience and understanding throughout this process.
Should you require further assistance, please don't hesitate to contact us, we're at your service.
Warm Regards,
Cool Ideas Support Team
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Cool Ideas Service Provider's reply02 Feb 2024, 12:02
Official
Dear Samantha B,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to the unexpected outage in your area.
We're pleased to acknowledge that our Escalations team has already escalated this matter to Vumatel's Service Delivery Manager for assistance and progressive updates, and they've contacted you with an update. They will contact you again with more updates.
Our objective I to get you and all other customers who are affected by the outage reconnected ASAP. We truly appreciate your patience and understanding throughout this process.
Should you require further assistance, please don't hesitate to contact us, we're at your service.
Warm Regards,
Cool Ideas Support Team
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