MK
Matebogo K
1 reviews | Active since Apr 2026
07 Apr 2026, 15:13
No connection for over a week from 24th March
I have been without WiFI since the 24th of March, and to date, there is no update. All they do is send emails to say " We have followed up with the service delivery manager.....". I have since received a full bill yet my connection is not resolved. I spent a lot of money in this period by buying mobile data.
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Cool Ideas Service Provider's replyOfficial
09 Apr 2026, 08:59Good day Matebogo, Thank you for your feedback, and apologies for any inconvenience you may have encountered due to the extended downtime you've experienced. We're pleased to acknowledge that your service has now been restored by the fibre network operator (FNO). As discussed with our team, please confirm your connectivity at your earliest convenience. Your patience and understanding during this process are much appreciated. Please don't hesitate to reach out should you require any further assistance. Kind Regards,The Cool Ideas Team
Cool Ideas Service Provider's reply09 Apr 2026, 08:59
Official
Good day Matebogo, Thank you for your feedback, and apologies for any inconvenience you may have encountered due to the extended downtime you've experienced. We're pleased to acknowledge that your service has now been restored by the fibre network operator (FNO). As discussed with our team, please confirm your connectivity at your earliest convenience. Your patience and understanding during this process are much appreciated. Please don't hesitate to reach out should you require any further assistance. Kind Regards,The Cool Ideas Team