PS
Philip S
1 reviews | Active since Jan 2015
14 May 2025, 20:14
No communication
After confirming in November that there will be no increase to our subscription, everything went well. Without any communication or informing they number up the fees by over R150 per month. Was supposed to have a 250mb line, and never got over 100mb. Now they have suspended the line, and every day I need to phone to get the suspension lifted while the billing query is being handled. I would suggest staying away from this company, as there are a lot of other companies that have better pricing on offer, and better after sales services
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Cool Ideas Service Provider's replyOfficial
22 May 2025, 12:01Good day Philip,
Thank you for your feedback, and apologies for any inconvenience you may have encountered.
We encourage all our customers to log tickets for any technical issues they experience so our top-notch Support Team can troubleshoot and help resolve them. Rest assured, one of our Tier 2 Support Agents will contact you to assist with the slow speeds issue you're experiencing. They will create a new ticket on your behalf.
We're glad to acknowledge that our Finance team has already assist with regard to the promotion discontinuation that was communicated to all customers in March 2025. Please reply to their latest email should you have further questions or concerns in this regard.
Thank you for your patience. If you need any assistance, we're here to help.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply22 May 2025, 12:01
Official
Good day Philip,
Thank you for your feedback, and apologies for any inconvenience you may have encountered.
We encourage all our customers to log tickets for any technical issues they experience so our top-notch Support Team can troubleshoot and help resolve them. Rest assured, one of our Tier 2 Support Agents will contact you to assist with the slow speeds issue you're experiencing. They will create a new ticket on your behalf.
We're glad to acknowledge that our Finance team has already assist with regard to the promotion discontinuation that was communicated to all customers in March 2025. Please reply to their latest email should you have further questions or concerns in this regard.
Thank you for your patience. If you need any assistance, we're here to help.
Warm Regards,
The Cool Ideas Team