1 reviews | Active since Apr 2021
No accountability and still not connected
I did my research and Cool ideas came out on top. I have been unhappy with a previous provider that also utilising the MTN infrastructure and was assured that they will do better, as they will hold them accountable to get what I am paying for. I was assured that there would be no issues, gave them all the info they needed to basically just switch over my account a month in advance.
They state that it normally takes around 24 to 48 hours, but cannot be accountable for feedback from MTN, this is where we are at, 10 days later, no Fiber activated and the one thing that is consistent is the lack of accountability!!!!
If these guys are rated the best in the business, then I am sorry to say, must be the best of a bad bunch!!!!
Thanks for your feedback and apologies for any inconvenience caused, as well as your negative experience. We regret the delays and appreciate your patience.
Please note that the MTN team provisioned your line this morning. Rest assured that our Connect team is configuring your router to the Cool Ideas network before shipping it to you later today. The team will be in touch with tracking information and delivery times.
Feel free to call or send an email should you require further assistance. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thanks for your feedback and apologies for any inconvenience caused, as well as your negative experience. We regret the delays and appreciate your patience.
Please note that the MTN team provisioned your line this morning. Rest assured that our Connect team is configuring your router to the Cool Ideas network before shipping it to you later today. The team will be in touch with tracking information and delivery times.
Feel free to call or send an email should you require further assistance. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***