1 reviews | Active since Jul 2011
New Line Installation
I am working from home and attempted to order a new line through my existing Cool Ideas Account. After taking an entire week to process my payment(the debit, however, was almost immediate there was also some confusion concerning the payment method and RICA documentation) I am now being told that due to the mtn freeze period, that unless mtn appear in the next 5 working days(I am not allowed to contact mtn directly apparently) I will have no internet throughout the christmas period.
Anyway, after a fairly unpleasant discussion with the last call operator, i just want to to put it on notice that should this occur, i will be cancelling the installation and the existing account i have had with the ISP for a few years.
Its a shame, they used to be a really nice ISP...
we are sorry for the frustration experienced
once we recieve orders from the customer we immediately process them with the FNO (MTN) and then it is up to them to schedule you in according to their availablity, if this was not done accordingly please let us know so that we can raise this with our account manager at MTN to improve this in the future
we always try to ensure a smooth process for our customers however somethings are not handled directly by us but we can escalate and request improvement from the accountable party on the FNO side
The Cool Team
we are sorry for the frustration experienced
once we recieve orders from the customer we immediately process them with the FNO (MTN) and then it is up to them to schedule you in according to their availablity, if this was not done accordingly please let us know so that we can raise this with our account manager at MTN to improve this in the future
we always try to ensure a smooth process for our customers however somethings are not handled directly by us but we can escalate and request improvement from the accountable party on the FNO side
The Cool Team