Nearly three months after application done for reconnection of service, and it is still not connected

I was with Cool ideas for years and was very satisfied with their service. Then, however, I had renovations done. I asked if I could temporarily put my account on hold, but couldn't - this irritated me a bit, but I understood. When the renovations were underway, the cable was damaged, so I contacted Cool Ideas and they had Vumatel replace the cable. Vumatel did a shockingly messy job, leading the cable in curvy skew lines across the driveway and kitchen wall. I contacted Cool Ideas to tell them but they said it was a Vumatel issue, not theirs. Fair enough, except that I contract directly with them. Then I app**** on September 5 to reactivate my account. I completed the application form and, for no reason that they can explain or that I can fathom, my service is still not connected. I have paid the application fee, have paid my housekeeper a number of extra days to be there when the Vumatel installer was supposed to come and didn't, and - most irritatingly - have had to call them often 5 times a day, always being told that I would be called straight back, without this happening. FInally, 2 days ago, a team leader was put in charge of trying to resolve the issue. She is very personable and has been more responsive than anyone else in the past nearly 3 months (!!!!). That said, when I said that I hoped that I would receive some sort of compensation not only for the frustration, but for the direct costs to me of this inexplicable delay (I have had to purchase expensive pay as you go airtime for my AirBnB guests, have had to pay my housekeeper for every call out, and have exceeded my monthly call limit two months in a row, chiefly due to calling them), they will offer no compensation whatsoever, but that - as if I should be most grateful - that they are trying to resolve the issue.