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Louw E
1 reviews | Active since Jun 2018
08 Apr 2025, 09:50
Much slower speed than communicated
They communicated speed of 60Mbps from 01 April 2025. This never happened. When I contacted them some online adjustment was made and I was running at 60Mbps FOR ONE DAY! For the last week averaging 20Mbps! I think all customers should check their real speed as it is not what is promised
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Cool Ideas Service Provider's replyOfficial
08 Apr 2025, 10:01Good day Louw, Thank you for your feedback. We sincerely apologise for the inconvenience caused. We’d like to assure you that no changes were made on our side to reduce your speeds. If you experience a drop in performance, or any technical issue, it’s important to log a support ticket so we can investigate further — this can be done by emailing *** or by calling us on ***. One of our Support Technicians will be in contact with you shortly to look into the issue and assist in getting your service back to the expected performance. Thank you for your patience. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply08 Apr 2025, 10:01
Official
Good day Louw, Thank you for your feedback. We sincerely apologise for the inconvenience caused. We’d like to assure you that no changes were made on our side to reduce your speeds. If you experience a drop in performance, or any technical issue, it’s important to log a support ticket so we can investigate further — this can be done by emailing *** or by calling us on ***. One of our Support Technicians will be in contact with you shortly to look into the issue and assist in getting your service back to the expected performance. Thank you for your patience. Kind Regards, The Cool Ideas Team
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Louw E's updateReviewer Update
10 Apr 2025, 10:18was assisted telephonically. Had to perform setting changes on router. How many clients know that is required?
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Louw E's update10 Apr 2025, 10:18
Reviewer Update
was assisted telephonically. Had to perform setting changes on router. How many clients know that is required?