gB
gilbert B

1 reviews | Active since Jan 2010

22 Nov 2024, 13:15

MTN *******

Cool ideas are the best, but their supplier MTN are as useless as the lowest of low service provider. Took out a contract with cool ideas for 400 GB LTE. All good and dandy. Then I reached less than 80 GB. Then the trouble started ,I was told I had reached my threshold but on checking found out I hadn't even come close. Was told I was throttled and had to top up. I wrote back to cool ideas and they checked and MTN was at fault. So now cool ideas get the low score because of MTN. So MTN are the *** of greed not cool ideas. Was told yesterday it was all sorted but guess what still the same throttled service. Disgusting

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply22 Nov 2024, 13:44
Official
Hi Gilbert, 
 
Thank you for sharing your experience with us. We’re sorry to hear about the frustrations you’ve faced with your LTE service and the challenges caused by this situation. 
 
While we strive to deliver excellent service, we understand how disappointing it can be when third-party issues affect your connection. To address this, our Support Manager will personally investigate your case and reach out to you to provide further assistance. 
 
We appreciate your patience and value your trust in Cool Ideas. If you’d like to share additional details or need further updates, please don’t hesitate to contact us directly at ***. 
 
Thank you for giving us the opportunity to make this right. 
 
Warm Regards, 
The Cool Ideas Support Team