BB
Bruce B
1 reviews | Active since Feb 2023
05 Dec 2024, 11:22
Moving out - Ownership transfer
I moved to a new house yesterday. The new owner wanted to change the account to his name. Apparently this is not possible with Cool Ideas. I have to cancel my account and he has to apply for anew one. So downtime. This means I have to pay for another two months(because it is the 3rd). The new owner will probably just sign up with his own provider if he hears that Cool Ideas cannot do an ownership transfer. Not great business!
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Cool Ideas Service Provider's replyOfficial
05 Dec 2024, 11:36Hi Bruce, Thank you for sharing your feedback. We understand that this situation can be frustrating and inconvenient. Unfortunately, our fibre provider partners have a strict policy against transferring ownership of accounts. This means the current account holder must cancel their service before a new person can place an order for the address. We agree that this process isn’t ideal, and while it’s beyond our control, we do our best to assist. If the new owner chooses to stay with Cool Ideas, we’d be happy to escalate their order with the fibre provider to help expedite the process. However, the fibre providers require a full calendar month's notice for cancellations, which impacts the timing. We value your business and appreciate you bringing this to our attention. Please don’t hesitate to contact us directly if there’s anything we can do to support you further during this transition. Best Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply05 Dec 2024, 11:36
Official
Hi Bruce, Thank you for sharing your feedback. We understand that this situation can be frustrating and inconvenient. Unfortunately, our fibre provider partners have a strict policy against transferring ownership of accounts. This means the current account holder must cancel their service before a new person can place an order for the address. We agree that this process isn’t ideal, and while it’s beyond our control, we do our best to assist. If the new owner chooses to stay with Cool Ideas, we’d be happy to escalate their order with the fibre provider to help expedite the process. However, the fibre providers require a full calendar month's notice for cancellations, which impacts the timing. We value your business and appreciate you bringing this to our attention. Please don’t hesitate to contact us directly if there’s anything we can do to support you further during this transition. Best Regards, The Cool Ideas Team