EK
Evan K

1 reviews | Active since Dec 2019

04 Apr 2026, 14:12

Most useless ISP on the planet.

For the love all things stupid. I would not rate you if it was an option. Unfortunately it needs a rating I have never dealt with such stupidity in my entire life. Promise call backs from Kelly a level. 3 manager and nothing then a level 2 called Komosto can’t read an update from Openserve or your own ticket system. I called and I was put on hold only for the call to be dropped. Email were said and update given. How on ****en earth can you not send a team out in 6 days and call me back. I expect a call from someone who can explain to me properly how the **** you can **** up an order and an install. Surely we are not hiring anyone willing to read ****. I want a senior to explain to me this. As I am a network engineer and I understand thinks can’t be done on day one but this is a complete **** up.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply07 Apr 2026, 13:40
Official
Good day Evan,  Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have encountered while waiting for your new service to be activated.  We understand the importance of prompt connections once orders are placed. Unfortunately, Openserve's team is currently prioritizing orders as part of their ageing ticket process, and your order is still within the 7 working days turnaround time. However, our escalating team is pushing to have this matter attended to sooner.  Our team will contact you with further updates. Thank you for your patience.  Kind Regards, The Cool Ideas Team