Most shocking service to sort out a query (Secret seems like they can't sort out my query) Refusal to refund for services not received never mind refusing to cover frustration nor

Cool ideas take my money and cannot repair or file the line just shy of a month. I have done extensive testing confirming line is unstable. The last test they wanted me to perform was a MTR test - What a joke the line is so unstable it could not down load 2,34MBs. Due to sheer desperation I had to make another solution and i went with RAIN 5G so that I could work. Cool ideas refuse to refund me 1x month of payment for which i have not had unfettered access to a service i am paying for. Support service has been appalling. only after 3 weeks after I demanded a technician to come to site did they send someone. Technician replaced hardware at the wall. That night there was no signal from the line! I have switched of the router and demand my months money. They refuse. Consultant suggests I contact their accounts department and they go through the 15 pages of communications. This is such poor service delivery. Further all software and models I tried to download ended up crashing due to being *******. I have reported this to Consumer protection and Internet Service providers Association.this crashing software has resulted in my windows 10 product key not working and now appears i have to purchase another windows 10 product key at R2800!!! I have email where I am included where they say the client is making trouble and wont take their call but next sentence say I shouted at them! My response was If I don't take your calls how can I shout at you. my opinion lies and theft.