Most Futile ISP

Three times in eleven days I have been without internet service. The router needs to be tested, which was established 2 months ago, now I get told that they quickest way to resolve this is for me to lose further business time and go and fetch the new router myself - this is "service". I opened ticket regarding cancellation over a week ago (11 September) and I am still waiting for their response. DO NOT CONSIDER THIS COMPANY AS A SERVICE PROVIDER!