MOST DISAPPOINTING SERVICE 'EVER'

Cool Ideas taking over from Mind the Speed leaves me now with the most pathetic service ever. Finance department does not allocate payments correctly Support system on WEB does not answer logged tickets until I phone Messages confirming VOIP services that is stopped is received after a effort to phone them in about a month. Now receiving bills for cancelled services and getting told that my service will be suspended. My portal shows that no cancellation was processed but I received a confirmation mail HOW DOES THE PUBLIC DEAL WITH THIS