VM
Voumani M
1 reviews | Active since Feb 2021
01 Feb 2021, 16:56
Migration Process Very Problematic
The migration process has been very opaque Cool Ideas. There is no time estimation given for how long the service will take to activate. While this is not an issue directly related with them (since they need the fibre line provider to register the line), there needs to be clear communication of this fact in their marketing and FAQ information. As it stands, they give the customer the impression that service activation is relatively instant which it is far from.
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Cool Ideas Service Provider's replyOfficial
01 Feb 2021, 17:02Hi Voumani
we apologize for the frustration experienced,
we appreciate that you have taken the time to understand where the restrictions are for the ISP and we in no way expect our customer base to experience any delays. we see that your line was held up by the previous ISP and was only released today and it is something we are going to be taking up with our account manager at the FNO (Fibre Network Operator) to try and improve this process going forward
we see that progress is being made with the configuration of your line and you should be up shortly
The Cool Team
we apologize for the frustration experienced,
we appreciate that you have taken the time to understand where the restrictions are for the ISP and we in no way expect our customer base to experience any delays. we see that your line was held up by the previous ISP and was only released today and it is something we are going to be taking up with our account manager at the FNO (Fibre Network Operator) to try and improve this process going forward
we see that progress is being made with the configuration of your line and you should be up shortly
The Cool Team
Best regards,
Cool Ideas Service Provider's reply01 Feb 2021, 17:02
Official
Hi Voumani
we apologize for the frustration experienced,
we appreciate that you have taken the time to understand where the restrictions are for the ISP and we in no way expect our customer base to experience any delays. we see that your line was held up by the previous ISP and was only released today and it is something we are going to be taking up with our account manager at the FNO (Fibre Network Operator) to try and improve this process going forward
we see that progress is being made with the configuration of your line and you should be up shortly
The Cool Team
we apologize for the frustration experienced,
we appreciate that you have taken the time to understand where the restrictions are for the ISP and we in no way expect our customer base to experience any delays. we see that your line was held up by the previous ISP and was only released today and it is something we are going to be taking up with our account manager at the FNO (Fibre Network Operator) to try and improve this process going forward
we see that progress is being made with the configuration of your line and you should be up shortly
The Cool Team
Best regards,