Maybe the fastest commection but the worst customer service

I signed up for their services on 19 August, after reading good reviews. On 1 September 2024, my line wasn't active, and Vumatel only activated it on 9 September. I confirmed with Cool Ideas to move the services to 1 October, as I have already paid my existing provider. Every week like clockwork, I received emails from 16 September- 30 September, about my suspended account. And every week I responded with the same explanation I was told my billing is paused (it should've been cancelled and reinstated for 1 October) Today I've received another email about my suspended account and payment due When I tried to use the router, no internet. Can someone please sort this out. Billing is supposed to start from 1 October. And I would love to have internet for the rest of the day, bill me for the 10 hours if it makes you happy I Don't know why consumers always have to complain, go to the lengths of Hellopeter, shout and scream to get services