make sure you clued up.

my fibre was installed sometime late september 2020. However ever since it was installed i had endless problems. for all the months that i had the fibre installed there are 19 days i did not have internet access and i still got billed for it. Between me and there support team i have 40+ emails back and forth on how to sort out the connection. i have never been impatient with then always lenient and understanding and i was never difficult demanding anything but now that i have the billing issue /asking to be credited for the days that i did not have access they are telling me that its not there problem its the sales people that sells the fibre to you. i am so ****ed and aggravated cause i have not ever been a difficult customer ever and have the emails to prove it and now that i am asking assistance just to get the days back that i did not used but still got billed for im getting the runaround. im sorry but i am doing this so that no one else can fall into the same trap. they are not very transparent with there policies and when it comes to things like this they then wanna put it up. im done with this and wont recommend cool ideas to anyone.