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Andrew T
1 reviews | Active since Nov 2010
12 Oct 2022, 12:22
Lying idiots
Why does your staff keep lying? Since before i joined i was **** to....then i was told by an idiot manager they would investigate....nothing
Every time i log a call, 2 days later they say there is no line errors....but cant investigate from the day before....seriously....how dumb are you idiots
cool*** is the worst isp ever
I left my previous isp for 2 lines drops.....you idiots have 1 or 2 every other week
Stop treating your users like idiots.....I have been in IT for over 25 years, so i know that you are a bunch of lying idiots
Helpful (0)
Replies (4)0
Replies (4)
Cool Ideas Service Provider's replyOfficial
13 Oct 2022, 13:43Good day Andrew T,
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support Team Leader and Escalations Team are investigating and will contact you in this regard. A ticket was logged with your fibre provider and they are also working.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support Team Leader and Escalations Team are investigating and will contact you in this regard. A ticket was logged with your fibre provider and they are also working.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply13 Oct 2022, 13:43
Official
Good day Andrew T,
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support Team Leader and Escalations Team are investigating and will contact you in this regard. A ticket was logged with your fibre provider and they are also working.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support Team Leader and Escalations Team are investigating and will contact you in this regard. A ticket was logged with your fibre provider and they are also working.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
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Andrew T's updateReviewer Update
13 Oct 2022, 16:27thanks for 2 replies that dont mean anything
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Andrew T's update13 Oct 2022, 16:27
Reviewer Update
thanks for 2 replies that dont mean anything
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Andrew T's updateReviewer Update
19 Oct 2022, 10:43Bunch of *********
You lie from day one.....you never provided the service you commeted to.....and now you charge a clawback fee.
Doesnt get more crimnal than that
You lie from day one.....you never provided the service you commeted to.....and now you charge a clawback fee.
Doesnt get more crimnal than that
AT
Andrew T's update19 Oct 2022, 10:43
Reviewer Update
Bunch of *********
You lie from day one.....you never provided the service you commeted to.....and now you charge a clawback fee.
Doesnt get more crimnal than that
You lie from day one.....you never provided the service you commeted to.....and now you charge a clawback fee.
Doesnt get more crimnal than that
Cool Ideas Service Provider's replyOfficial
19 Oct 2022, 11:04Good day Andrew T,
Our Billing Team Leaders are investigating and will contact you regarding the clawback fee.
Kind Regards,
Cool Ideas
*** | ***
Our Billing Team Leaders are investigating and will contact you regarding the clawback fee.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply19 Oct 2022, 11:04
Official
Good day Andrew T,
Our Billing Team Leaders are investigating and will contact you regarding the clawback fee.
Kind Regards,
Cool Ideas
*** | ***
Our Billing Team Leaders are investigating and will contact you regarding the clawback fee.
Kind Regards,
Cool Ideas
*** | ***