Long delay activating existing fibre line

I app**** to transfer a line through Cool Ideas at the end of last month. We moved into the property (with an existing TT connect fibre installation) last Friday. We're now 2 weeks into August and the line has still not been activated despite repeated requests with Cool Ideas support for feedback. In this time I likely could've ordered fibre from a competitor in the area and it would be installed already. Everytime I phone I'm told that a consultant has followed up with TT Connect, and Cool Ideas will get back to me. They update the ticket with the same feedback and I hear nothing until I phone back again. No feedback as to the cause of the delay, no feedback as to when it will be resolved, just the same excuse that they're waiting for TT connect. I've run out of ideas, as have Cool Ideas it seems.