KP
Kevin P
1 reviews | Active since Aug 2020
08 Sept 2020, 16:51
*****
You advertise that a person will be active as soon as the router is installed but that is not the case.Stop lying to people in order to lure them to sign up with you guys.You deserve zero stars.Mine was installed on Saturday and today is Tuesday.I am still not connected.
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Cool Ideas Service Provider's replyOfficial
08 Sept 2020, 19:08Hi Kevin, we are sorry to hear of this experience, there is an step in the process where the fibre line provider who installs the fibre has to configure the line, our team is always happy to escalate this for you if you are not happy with the experience. please provide us with your reference number so a supervisor can get in touch to explain further. Regards the Cool Team
Cool Ideas Service Provider's reply08 Sept 2020, 19:08
Official
Hi Kevin, we are sorry to hear of this experience, there is an step in the process where the fibre line provider who installs the fibre has to configure the line, our team is always happy to escalate this for you if you are not happy with the experience. please provide us with your reference number so a supervisor can get in touch to explain further. Regards the Cool Team